Code Blue - Emergent Care

Running head: EMERGENT CARE 1

Code Blue: Emergent Care (USA)

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Running head: EMERGENT CARE 2

Code Blue: Emergent Care (USA)

In any society, the provision of the best healthcare is something critical towards a healthy

and prosperous nation. In any healthcare organization, there should be a chief operating officer

and concerned persons to ensure the people receive the relevant services and support. In the 15-

bed Emergency Room (ER), there is need to offer the right support to the patients and address all

the challenges faced at the company. As the Chief Operating officer, the mission is to ensure the

patients get the right services and support from the emergency room. In the past one year, there

have been enormous challenges and complaints resulting from the patients. They have identified

issues to do with lack of pace, long waiting times, inability to get right support and care from the

physicians, and lack of proper ER management.

Diagnosing the Causes of Complaints

In the recent past, the problems affecting the ER room have been consistent thereby

making it impossible to offer better services to the patients. The leading cause of these services is

mainly the issue of physician-nurse support and creation of the best organizational workplace

culture. With poor culture and organizational structure, what happens is that the nurses and other

service providers at the facility cannot provide the intended services to the patients (Chesnay &

Anderson, 2011). This has been the case with this company with the nurses failing to provide the

right support and at the same time becoming impossible to achieve the expected goals.

With such ineffectiveness at the company, the nurses and the entire workforce at the

company is incapable of supporting the working process and thereby making it impossible to

meet the growing needs of the patients. The problem-solving processes and ability to promote

the best workforce and teamwork is a critical approach that continues to make it impossible to

offer the right support to the patients. The inability to have a good customer-support and

Running head: EMERGENT CARE 3

improvement of facilities is also another possible reason behind the increasing levels of

complaints at the emergency clinic. The success of the clinic will thus depend on how the

persons and nurses are mentored towards addressing the challenges and ensuring the greatest

gains.

Devising the Best Strategic Plan

Under the ‘Code Blue’, it is notable that a patient is in immediate need for support and

health intervention. The code indicates that a patient is in need of fast and mandatory healthcare

support. This is the code that calls for the best strategic plan through which the patients could be

provided with the best services and support. At this clinic, the first aspect of the strategic plan is

having the right personnel at the workforce. This will include the nurses, employees and other

physicians at the clinic. Such persons will be dedicated to provide the right care and support to

the patients whenever they arrive at the clinic. With such persons employed at the clinic, the next

important thing I to have the right training processes whereby the individuals will be equipped

with the right skills and tools to address the needs of the patients whenever they arrive at the

clinic (Chesnay & Anderson, 2011). Mentoring and proper decision-making process will be a

critical concept that widens the necessarily of the strategic plan. The issues facing the physicians

will be competently addressed as one of the critical processes towards ensuring the patients get

the right support and care.

The other approach is to promote the best working conditions and ensuring the patients

have been supported through proper customer-support. With the right support, the patients will

get the right materials and tools from the clinic while the physicians providing the right care,

medicine and support. The approach will definitely make it possible to overcome these problems

and obstacles as faced at the Emergency Room of this clinic. With such problems addressed

Running head: EMERGENT CARE 4

through a better organizational culture and working processes, it will be possible to achieve the

greatest gains and make the organization successful in its mission and objectives (Russel, 2010).

‘The Good Samaritan Law’

Whenever treating incidences of emergency, the most important thing is to consider how

to ensure the greatest support and care is provided to the patients. The “Good Samaritan Law” is

one of the paradigms or approaches that affects the appropriate treatment of the ER patients.

During emergency cases, the law will consider the need to offer efficient and uncompromised

support to the patients without necessarily thinking of rewards. It is notable that the law tends to

empower the nurses and other persons to have the right skills and willingness to support a patient

whenever facing an emergency (Pozgar, 2011). The situation will be addressed with haste and

proper support thereby addressing the problems of the person.

As part of the performance policy, I would consider empowering the nurses and other

employees to consider the relevance of this law as the leading line that will always mentor them

and ensure they continue providing the right support to emergency patients. With a positive

morale and mentored personnel, it will be possible to empower the nurses, equip them with the

skills and tools. This is mandatory is the ‘good Samaritan law’ can be used to promote the

working process. As a result, it will be possible to achieve the targeted gains and make it easier

to deliver the right services to the emergency patients.

Prioritizing Incidences of Emergency

During emergency services, there is need to have the right spirit so that the patients could

be provided with the right support and health care. During emergencies, medical experts and

practitioners are usually expected to consider the emergency needs of a patient and what a

facility or individual could provide. When this happens, the facility needs to consider the issues

Running head: EMERGENT CARE 5

faced and prioritize the issues in the strategic plan. The services should be provided in such a

way that the basic, intermediate, transfer and trauma are considered. This will lead to the right

strategic plan thereby making it possible to achieve the greatest gains especially when some

individuals are in need of services and support faster and immediately (Pozgar, 2011). This rule

needs to be applied and ensure the patients are supported adequately. The process should be

prioritized to ensure the greatest gains have been realized and eventually make a leading

healthcare provider.

Plan for Treating Adults, Minors and Incompetent Persons

During the treatment plan, the first thing is to have the right persons or nurses who are

experienced with patients with various demands and ages. Some persons such as minors and

adults will have varying degrees of support (Lawson, 2009). This treatment plan needs to

consider such differences and offer the right treatment approach. Individuals with mental

challenges or incompetence will require a unique treatment regime that begins with the right

support from the nurses.

There should be better support tools and other equipment to support the patients and

ensure they have been provided with the right care and support. This will also be considered for

minors and underage persons such that they can be treated well after an emergency. The strategic

plan will consider the needs of the persons depending on special needs, age, gender and other

expectations (Lawson, 2009). Whenever this is done, it will be possible to have the right

incentives and ideas thereby providing the right healthcare and support to individuals of different

gender, age and even mental competencies.

Procedure for those Refuse to Consent to Treatment

Running head: EMERGENT CARE 6

During the treatment process, some persons might refuse to consent to the treatment

regime. The best approach is to integrate and psychological strategy that involves medical

experts, the patients, nurses and guardians. The team will identify the best strategic approach and

counsel the patients about the necessity of the medical regimes and their importance towards

better health position. The idea is to ensure the patients understand the relevance of the nursing

and treatment process (Meleis, 2011). Other options and strategies can be adopted to ensure the

persons have been provided with the right medication especially after emergency occurrences.

The most important thing to understand is that the nursing and treatment process should address

the problem and ensure the greatest gains have been realized from the Emergency Room of the

clinic. Towards better health position and provision, the above discussions will be integrated to

ensure the best support and services are provided to the patients.

Running head: EMERGENT CARE 7

References

Chesnay, M. & Anderson, B. (2011). Caring for the vulnerable. New York: John Wiley and

Sons.

Lawson, L. (2009). Essential Nursing Care: A Workbook for Clinical Practice. New York: John

Wiley and Sons.

Meleis, A. (2011). Theoretical Nursing: Development and Progress. New Jersey: Prentice Hall.

Pozgar, G. (2011). Legal Aspects of Health Care Administration. Belfast: Oxford University

Press, 2011.

Russel, D. (2010). Psychology for nurses: theory and practice. New Jersey: Prentice Hall.

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