Article Reviews Exploring Strategic Human Resource Management Practices for Small Business Owners in Texas

Running Head: Article Reviews 1
Article Reviews
Article Reviews 2
Article name: Exploring Strategic Human Resource Management Practices for Small Business
Owners in Texas
Author: TaMika Steward
The above article focuses on how managers can manage a productive workforce within
small business establishments. By conducting interviews in Texas on entrepreneurs who have,
more than five years’ experience the researcher was able to come up with the key factors these
entrepreneurs use to manage a successful employee population. I strongly agree on the strategies
that SME owners ought to adopt to run an efficient HRM department. The researcher found out
that the most experienced business had the most effective human resource department. Previous
mistakes by the businesses that have been in existence for long means they have moved on.
Upcoming businesses have to learn from them to avoid repeating the same mistakes (Small
Business Administration, 2015). Another major observation was that motivating the employees
made them stay. Motivating employees using various motivational practices like tokens
improves their efficiency and retention. Proper communication is also an essential part of a good
relationship between a business owner and their employees. This way crucial information can be
passed up or down the chain of command for more efficiency and a good relationship build up
between the employee and the employer. Training employees make them more equipped to
perform specific tasks and are obliged to stay at the organization longer. Creating a good
working environment makes employees stick longer at an organization (Sgobbi, & Cainarca,
Article Reviews 3
Sgobbi, F. & Cainarca, G. C. (2015). High-performance work practices and core employee
wages: Evidence from Italian manufacturing plants. Industrial & Labor Relations
Review, 68, 426-456. doi:10.1177/0019793914564967
Small Business Administration. (2015). Office of Advocacy-Small business profile. Retrieved
Article Name: The Leaders and Managers Critical Role in ECRM Adoption in SMEs in Yemen
Author: Ahmed Mohammed Taqi
The paper focuses on how leader and managers can successfully adopt electronic
customer retention management for small and medium enterprises in Yemen. The researcher
successfully establishes the importance of adopting the eCRM practices among small business.
He states that establishments with a running eCRM system enjoy customer loyalty, have better
marketing awareness and have a good relationship with their customers (Dezdar & Ainin, 2011).
The paper also successfully shows the importance of top managers of such organizations
learning the significance, implementation and management of an eCRM system. The paper will
be critical in reducing the failures experienced in the implementation of eCRm within SMEs in
Yemen. The researcher postulates that managers can lead to failures of success in the
implementation of the system. Where leaders understand their role in implementation and
management, there is a higher success rate in the adoption of eCRM (Harrigan et al., 2011). This
Article Reviews 4
research will be a good reference for managers in Yemen who are unsure of whether to adopt or
reject the implementation of eCRM within their organizations.
Dezdar, S., & Ainin, S. (2011). The influence of organizational factors on successful ERP
implementation. Management Decision, 49, 911-926. doi:10.1108/00251741111143603
Harrigan, P., Ramsey, E., & Ibbotson, P. (2011). Critical factors underpinning the e-CRM
activities of SMEs. Journal of Marketing Management, 27, 503-529.

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