Surname 2
have learned the event planning fundamentals that can guarantee successful events regardless of
their purpose: business or social.
Guest Service Training E-book
The Guest Service Training E-book is a short but detailed account of the ways through which an
individual or organization could satisfy their guests. The book reiterates the fact that guests judge
the quality of a hotel and those charged with the management by assessing the responsiveness of
the first person they come across with and express their concern. The book lists six critical steps
that involve the resolution of problems that involve guests. The six steps of handling complaints
from guests are articulated in an easy to understand language. Furthermore, the book explains
how to treat guests and ensure their utmost comfort. The book also provides the lessons on the
expectations that guests have of their hosts and offers some tangible advice to the first person the
guests face when they have an issue that needs to be solved. Finally, the book provides advice on
some of the safety practices at the workplace that would ensure the well-being of all concerned.
Guest Service Training book is a valuable learning resource for me because it articulates
some of the things I should expect when dealing with guests. I have learned the essence of
making guests happy and the procedures to go through when they raise complaints. I have
learned that guests will always have issues to address depending on their various needs and
expectations. Correspondingly, the book has taught me about the importance of being prepared
for emergencies when hosting guests and the need to have first aid skills for handling
emergencies and accidents. In essence, I have learned that hosting guests is a demanding but
deeply rewarding experience that should bring out the best for the hosts while ensuring the host
uses his or her skills adeptly.
