The shift from a bureaucratic to a post bureaucratic form of organization might not be appropriate for
the delivery of this type of services. The strategy introduced by the new manger countered the interests of
groups who bargained individually. However, at the same time it was in favor of people who were pleased
with privileges that would come with proper handling of claims as there would be advantages to be reaped.
The scope of advantages included, salary bolster. benefits for people who were physically disadvantaged
and emergency credit (page 30).
The three workplaces chosen for the situation study had different working conditions which made it
difficult to assess the effects of lapsed administration rehearses in the BA. The rebuilding of work
association inside the BA was intrinsically connected to changes in the scope of advantages that were likely
to be reaped out of the procedure (page 32). In this case client benefit seemed to be given more priority at
the expense of employee welfare. On the other hand, it is also evident that the workers in this organization
preferred working in separate offices from their mangers. The feel that there is need to separate the workers
form the management which makes the move to promote team work inappropriate for the organization
3. Has the objective to empower staff succeeded? If not, why not?
Staff empowerment has succeeded in both positive and negative ways. PRP does not help in most cases
as it just influences individuals to stress over who is controlling who. In this organization is very clear that the
objectives of introducing PRP as a tool to motivate the work actually serves as the very basic tool that
demotivates the workers. In page (30) the various interviews conducted with the different workers showed that
most of the staff in all the three offices namely office A, B and C regarded PRP as “demotivating and divisive.
Other than serving to foster cooperation within the working environment it simply created a bridge between the
workers as evidenced in the quote,” PRP doe s not help with accuracy it just makes you work about who is
controlling who” (page 30).