CIVILITY 2
Civility in the Workplace
Suitable Leadership Skills as Masaya’s Preceptor
The cultural difference between Masaya and his colleagues is a primary aspect that
affects his work. He is accustomed to Philippine culture that is evidently different from the
American culture that his colleagues have. The most important leadership skill as his preceptor is
cultural competence, to ensure that all nurses understand and respect their cultural differences.
Resilience is also a crucial trait that the nurses need to have so as to enhance their ability to deal
with workplace challenges. Lachman (2015) cites that distractions caused by vices such as
bullying increase the rate of medical errors and lower productivity of the nurses. Therefore, the
preceptor needs to establish a culture that values resilience and cultural competence.
Civility in the Scenario
Based on the video, it is evident that civility is a primary issue in the scenario. Masaya’s
colleagues behave in unprofessional way by refusing to welcome him in the institution. He feels
out of place even during the meetings due to the distractions by the colleagues.
Common Themes about Civility
The negative effect of low civility index on productivity of nurses is a common theme in
the resources. In the video, Masaya explains how civility issues such as distraction have adverse
effect on his work life. The article by Lachman (2015) also links poor civility to poor
productivity, citing that it is a major contributor to low patient satisfaction rate. On civility index,
Clark (2017) also holds that civility affects performance of healthcare professionals. The other
common theme is that respect is a primary aspect of civility. In the video, Masaya feels
disrespected by nurses who roll eyes whenever he reads patient names in different way from
