Client System Role Play Reflection And Analysis

Running head: CLIENT SYSTEM ROLE PLAY REFLECTION AND ANALYSIS 1

Client System Role Play Reflection and Analysis

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CLIENT SYSTEM ROLE PLAY REFLECTION AND ANALYSIS 2

Client System Role Play Reflection and Analysis

Reflection on the Experience

Social work entails lots of activities that are embedded in the performance of social

workers based on ethics, codes of conduct, and the essence of effective communication that

would improve the client situation. At all cost, social workers should focus on core values such

as integrity, values, human relationships, service, and social justice. Based on the attached role, it

is evident that the experience is ideally overwhelming, especially handling the emotions of a

client who entirely depend on the service of the social worker. There is always the anxiety when

the client opens up through self-disclosure mechanisms to tell the story about their challenges,

and sometimes crying (Parrott, 2014). I realized that it needs lots of strengths and the ability to

relate well with the clients to achieve the ultimate results. The core perspective is the concept of

communication and empathy, which form the basis upon which the successful social work is

built. As a social worker, there is need to embrace active listening and communicate in

empathetic manner to encourage the clients to tell more of their stories.

Explanation of Any Insights Gained From the Experience

At most, the role playing exercise provided an opportunity to understand the dynamics of

how social work operates in most of the instances. Through the experience, the learners

understand the reality other than the theoretical perspectives of managing the clients’

expectations, being empathetic, and communication effective as well as offering active listening.

In this regard, the experience enhanced the ability to learn about the required integrity standards

and how well to incorporate them so that the clients’ expectations are met. Furthermore, there is

need to manage the emotions of the clients as was witnessed when Keneisha was literally crying

and opening up on her family troubles, which has spoilt the relationship with the mother and

CLIENT SYSTEM ROLE PLAY REFLECTION AND ANALYSIS 3

father. Her story is touching and it needs a strong personality of the social worker to contain the

emotions and work out on the ideal plans to secure the required outcomes (Hepworth et al.,

2016). Therefore, the social workers, from the experience in the client role-play, should focus on

the management of the client moods and emotional states, which is ideally, what they need to

achieve the positive social work outcomes.

Another insight gained from the experience is the essence of empathy and active

listening. Throughout the play, the emotional state of the client was high and she kept crying out

for help. To make the client talk more, there was the essence of active listening through nodding

of the head and enhanced non-verbal communication. Through the non-verbal communication

such as gestures, facial expression, movement of the head and hands, and others, the client get

the essence that the social worker is sharing the challenges. The non-verbal communication also

serves to reduce the communication and other stratification gaps such as age, race, color,

experience, and others (Healy, 2014). This means the client would not fear engaging is self-

disclosure and would always work hard towards the achievement of set goals and objectives of

the session. Through active listening and being empathetic, the relationship gap is reduced, and

the level of trustworthiness is established through the appreciation of human relationship

between the client and the social worker.

Managing the expectation of the clients also require the social workers to always try to be

warm and nice and not judge the clients based on their issues. Throughout the role-play, the

social worker engaged the client in positive communication, talking less and giving her the room

to explain her situation. This is meant to motivate the client to talk more and offer the insights of

her story. Another insight is that the social workers are not there to solve the problems, but to

assist the clients in making the right decisions (Turner, 2017). In any case, the decision relies on

CLIENT SYSTEM ROLE PLAY REFLECTION AND ANALYSIS 4

the ability of the client to stand strong and value the insights of what needs to be done to salvage

their circumstance. Therefore, social workers should not engage in making decision, judging the

clients, or disrupting them while taking. They should create a favorable condition through being

warm, empathetic, and have active listening skills that reduce the distance between the two

parties.

Explanation of Challenges Experienced

During the planning and execution of the play, there are series of challenges that I

experienced, which include trying to be perfect and missing any instructions. This resulted into

nervousness while conducting the video and an eventual outcome, which is ideally responsible

for the challenges. Trying to be perfect often results into nervousness, which is unhealthy during

the conducting of social work. Alternatively, I have challenges managing my own emotions,

especially when the client was crying during the execution of the role-playing process (Turner,

2017). Therefore, it is important that the social workers stay objective to the cause of their

activities and not engage distractions. Assembling of the equipment, rehearsal, and other aspects

of the role-playing were integral in making the process successful, hence the need to have ample

time in planning and executing the role-play process.

Executing the video also required the essence of being very formal and professional,

which is relatively a new concept for me, bearing that I have not been exposed to effective

communication, official dress code, and acting within the professional limits. There was also the

general nervousness in facing the clients, especially with their emotions riding high, which called

for the need to enhance the presentation skills and ability to demonstrate to the client that their

circumstances are indeed manageable (Hepworth et al., 2016). Management of emotions and the

presentability through professionalism is indeed a challenging task to the social workers, whose

CLIENT SYSTEM ROLE PLAY REFLECTION AND ANALYSIS 5

activities and actions are limited to the need to construct human relationship with their clients to

the extent that they do not feel left behind or are undergoing interviews.

Explanation on Specific Engagement Techniques Used and the Reasons

Throughout the process, the engagement techniques for the role-playing session between the

client and social worker included being warmth, acting with empathy, instilling the essence of

encouragement to the client, and engaging in support and persuasion and paraphrasing.

Essentially, being warmth sets the stage and environment that would be ideal for the clients to

speak out without fear. Mostly, the entering behavior for the social workers should entail being

nice, friendly, and concerned about the clients predicaments. This includes offering them a seat,

tissue papers to wipe their tears, and patting them on the back. This increases human

relationship. Empathy is an ideal technique that enabled the client to feel valued and that their

predicaments are shared in equal measure by the social worker. For instance, when social worker

says, “I am sorry” for your situations, and that everything will be all right, it shows the level of

empathy and the desire to feel for the client (Healy, 2014). Encouragement also enables the

clients to communicate more and be hopeful that a solution will be reached based on their

situation. Support and persuasion as well as paraphrasing of what the patient said are also

important for the understanding of the ideal values of social work.

A brief Description of the Colleague’s Role-Play Video

The colleague’s role-play was ideally well organized, except that poor management of

the stage, especially where the client could not be seen. Furthermore, the social worker was

disrupting the effective flow of communication with continued in-between murmuring and

disrupting the client. There was little professional touch especially on the colleague’s treatment

of communication scenario.

CLIENT SYSTEM ROLE PLAY REFLECTION AND ANALYSIS 6

A critique of what your colleague did well in the video you selected and an explanation of

areas in which your colleague might improve their approach and why.

The colleague was empathetic and offered the client dome water when he came in. In

addition, she effectively used the paraphrasing technique, which served to improve the

collaboration and active listening skills. Through the explanation of the terms and services of the

company, the colleague was being open and objective, which is important for the long-term

realization of goals and objectives (Parrott, 2014). Assuring the client of her availability and

even offering the business card were positive gestures, which would go miles in constructing

human relations within the social work context. However, the colleague should improve on being

too honest, vulnerable and powerless to the extent that she wants to refer him elsewhere when

she cannot manage.

CLIENT SYSTEM ROLE PLAY REFLECTION AND ANALYSIS 7

References

Healy, K. (2014). Social work theories in context: Creating frameworks for practice. Palgrav

Macmillan.

Hepworth, D. H., Rooney, R. H., Rooney, G. D., & Strom-Gottfried, K. (2016). Empowerment

series: Direct social work practice: Theory and skills. Nelson Education.

Parrott, L. (2014). Values and ethics in social work practice. Learning Matters.

Turner, F. J. (2017). Social work treatment: Interlocking theoretical approaches. Oxford

University Press.

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