Computing And IT

The Cloud and IT Systems 1

ISSUES RELATING TO THE DEVELOPMENT OF CLOUD AND IT SYSTEMS

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The Cloud and IT Systems 2

The legal issues

When dealing the computing and IT systems, it is advisable to take into account the

issues related to the compliance with the statutory frameworks. The aspect of liability especially

during data transfer is an essential legal issue. The data accessibility when retrieving the lost data

needs to be stipulated. The power and ability to terminate cloud or switch from one cloud to

another is a legal issue that needs to be addressed (Gilbert, 2010 p. 1). The computing is a highly

sensitive issue and its legal implications need to be handled with care. When developing the

system, it is mandatory that it is in line with the country’s legal framework. Stipulating the extent

of liability to the involved parties will help to solve the claim that might disrupt the system.

The legal issues are very critical and have far reaching consequences. The failure to

comply with the statutory frameworks will lead to the provision of prohibited services that can

ruin the market and the customer specifically. When tendering for a cloud system, it is

paramount to spell out the terms governing such a contract. This will reduce the chances of the

customer from switching from one cloud to another. Failure to honor the contract will drive to

legal implications. The liabilities of each party need to be spelled out.

The social issues

There are notable social implications exhibited in computing and IT. The effects of the

network used have social effects in this field. The network might be harmful to the surrounding

releasing dangerous signal that could affect the human life. The trust and reputation attached to

the computing services are social pillars in the cloud. These trigger remarkable services that will

keep the customer demanding such similar services. The cloud computing service providers need

to provide the best services to increase the customer satisfaction. The increased customer

The Cloud and IT Systems 3

satisfaction leads the development of trust by the customers to the service providers. Ultimately,

the reputation will be developed, and everyone will seek for similar services. The market

structure is an essential social issue in computing and IT world. The service providers require to

set up the market in a customer friendly manner. The customer is the king and will always seek

for the services that favor the wants and demands. A sophisticated market structure for the

computing and IT will keep the customers away (Parameswaran, & Whinston 2007, p. 339).

The social issues serve in strengthening the relationship between the involved parties.

They deal with human aspect and the ways of establishing a healthy business relationship. The

effects of the social network to the human beings, the creation of trust and reputation,

establishment of a friendly market structure, and the monitoring of the customer satisfaction play

a vital role in developing the social fabric between the customer and the computing service

provider. A healthy relationship leads to the ease in the development of computing and IT

services.

Ethical issues

According to Singer & Vinson (2002, p. 1172), some relevant ethical issues in clouding

includes; the right to disclosure, the competence, right to discontinue the contract, and the

voluntariness. When dealing with the cloud and IT services, the concept of disclosure and

confidentiality is unavoidable. It is prudent to determine the person to whom certain information

will be revealed to. Some information is very private and requires limited access. The ethics

allow stipulating the level of confidentiality to certain computing information. The right to

terminate the contract needs to be handled with the utmost respect. Ethics do not allow a service

provider to discontinue the contract without issuing a proper ultimatum to the client. The terms

The Cloud and IT Systems 4

and conditions safeguarding the contract need to be upheld. Any violation of the terms is a vice

to the ethics and leads to the disagreement between the involved parties. The spirit of the

contract should be preserved. In some cases, the aspect of voluntariness is considered when

developing the computing and IT systems. In this case, the contract term between the client and

the computing service provider needs to honor the volunteering spirit. Any voluntary deed within

the contract by whichever party is highly acceptable and ethical since it promotes the working

goodwill. Ethical issues aim at establishing a healthy working relationship between the

transacting parties. When ethical terms are met customer satisfaction is met and a good

reputation is maintained.

Professional issues

The competence of the computing service provider needs to be recognized. Qualified IT

personnel will ensure the development of the system is according to the right standards. The

competence helps to clear sub-standard works and ensures quality is maintained. Compliance

with the expected rules is a relevant professional issue. The IT professional is capable of meeting

the rules regulating the IT world. The professionals are knowledgeable in reducing the

unnecessary costs and ensure the scalability of services. The scalability ensures that the IT

systems are expanded to meet with the changing in the current world. This will lead to

developing a competitive edge of an IT firm in the market set up. The IT professionals are highly

skilled and will determine the activities that only add the cost without an accompanying benefit.

Such activities will be eliminated to cut on the cost and improve the profitability. The structuring

of desirable IT systems will only be possible through a qualified professional. Such individuals

easily develop the relevant designs that are workable and competitive in the prevailing market.

The Cloud and IT Systems 5

The professional issues work to bring quality in the IT and computing sector. The quality

is achieved through achieving the conformity to the laid down rules and regulations. A

professional is competent to understand the requirements needed when developing the

computing and IT systems. The aim of the professionals is to integrate the available resources to

develop classic systems that do not compromise on the quality concerns. The professionals as

well, ensure that customer satisfaction is maintained.

The Cloud and IT Systems 6

Reference List

Gilbert, F. 2010, "Cloud Service Contracts may be Fluffy: Selected Legal Issues to Consider

before Taking Off", Journal of Internet Law, vol. 14, no. 6, pp. 1-30.

Parameswaran, M. & Whinston, A.B. 2007, "Research Issues in Social Computing ", Journal of

the Association for Information Systems, vol. 8, no. 6, pp. 336-350.

Singer, J. & Vinson, N.G. 2002, "Ethical Issues in Empirical Studies of Software

Engineering", IEEE Transactions on Software Engineering, vol. 28, no. 12, pp. 1171-

1180.

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