4
DIVERSITY
quality control. This would, therefore, call for the diversity of expertise. There is also the all-
important social diversity. What benefits could be realized from having a diversity of gender,
ethnicity or race. According to some studies, it has been found that when there is diversity in
a group, it can be a source of discomfort, mistrust, interpersonal conflicts, poor interactions,
little cohesion among many other challenges. However, for one to realize a team or
organization that is innovative, diversity is a necessity because it enhances creativity ("Why
Is Diversity in the Workplace Important to Employees?", 2018). It motivates the search for
new information and perspectives. This leads to the better making of decisions and finding a
solution to problems. It can help improve a company’s bottom and lead to new discoveries
and innovations. The exposure to diversity can even change one’s view of things. This has
been found to be the case after decades by researchers from various fields such as
psychologists, sociologists, and demographers (Phillips, 2014).
One of the concepts that can enable us to understand how diversity can have positive
influence is informational diversity. When people get together to find a solution as a group,
they provide opinions and perspectives that are varied. This makes sense especially when
there is interdisciplinary diversity. It however also applies to social diversity. Individuals who
are from different ethnic groups, race or gender can provide unique information and
experience to help accomplish the task at hand (Sarkar, 2010). For example, a male engineer
can have a different perspective from that of a female engineer. This could be beneficial in
tackling a problem.
Most of the research that has been conducted on the most innovative organizations
have confirmed the benefit of diversity. An example is a study that was conducted by
University of Maryland professor Christian Deszo and Columbia’s University Professor
David Ross. The two made a research on the effects of gender diversity on the leading
organizations in Standard & Poor’s composite 1500 list, a group which provides a reflection