IMPACT OF TECHNOLOGY IN THE WORKPLACE
Impact of Technology on Work and Working Practices
The last decade has seen a significant expansion in the availability and use of information
technology, which has created a paradigm shift in the workplace. The influx of information
technology has transformed various aspects of the modern organization such as communication,
human resource management, supply chain management and productivity (Bodet, 2013). The
implication is that the current employee has more tools at his or her disposal to increase
productivity and communicate with staff across the globe on emerging issues in regards to a
particular industry (Bodet, 2013). The impact of technology in the workplace over the last
decade can be crystallized into the effect of social media in changing the boundaries of
communication, the interface of information technology and human resource management
(HRM) and the emergence of e-commerce.
In the last ten years, the workforce has become increasingly filled with younger
generations of workers, with a critical emphasis on the importance and use of social media at
work. This younger generation expects technology and social media to be core communication
tools in an organization (Strohmeier, 2013). The extensive use of social media means that
information that was previously considered personal is now information that is freely shared.
Consequently, the workplace has become more cohesive because people can easily collect
information about each other which helps in knowing how to relate with one another. Also,
managers can refer to social media in making decisions in the most suitable positions for
employees depending on personal interests expressed on social media (Strohmeier, 2013).
Additionally, the use of social media for internal and external communication translates into
shorter response time because managers and employees are expected to provide feedback
spontaneously even when they do not have complete information.