IMPACT OF TECHN0LOGY ON HEALTH AND HUMAN SERVICE DELIVERY 2
Over the last few decades, the world has experienced an enormous change in technology
that has changed both personal and professional lives. One area that has been greatly impacted
by the technological change is health and human service delivery. Increased use of emerging
technology in the two areas has led to the delivery of quality services to clients and efficiency.
Use of technology and reduced service access time thus ensuring health and human service
workers can be able to serve a large number of clients. This has been made possible through
technologies like online reservation, mobile communication, video conferencing, and availability
of wide range of information on the internet (Kincaid, 2004). However, use of technology in
health and human service delivery has raised ethical and legal issues that have to be eliminated
for better operation.
Both health and human service delivery deals with highly confidential client information
and thus security and confidentiality must be observed by peoples involved in the practices.
Human services are defined as those activities that meet human needs through remediation,
prevention while improving the quality of life of the general population (Services, 2015).
Technology is, therefore, used in human service delivery to improve coordination, accessibility,
and accountability in various service delivery agencies. On the other hand, technology has
greatly revolutionized the health through data management systems such as Electronic Health
Records (EHR), Health Information Exchange (HIE), and Management Systems (MS).
Emerging technology trends have greatly improved health and human service delivery in
many ways. For instance, many services have moved from internally focused model to external
ones where all the services are available in the cloud. The cloud infrastructure has ensured better
connectivity between service providers and consumers. The cloud has enabled health and human
service agencies to serve multiple customers without increasing operations cost. The cloud