Interview | EssayIvy.com

Name:

Date:

Interview

(An interview which I interviewed Emilio Castellano, the manager of Ciboney Restaurant. The

interview was meant to improve my understanding of the four main management functions

which is of great importance in my business profession)

Me: Good morning madam manager

Manager: Good morning too

Me: It’s a great honor to have an opportunity to talk with you. I’m a business student and would

like to ask you some questions about the management of your restaurant. The information

I’ll get from your responses will be of great importance to me as a business student as it

will help to improve my knowledge about management which is a major area in the

business profession.

Manager: Okay, no problem. Feel free to ask any question.

Me: Thank you, madam. To start with planning, I would like to know how are you planning to

reach your goal?

Manager: Okay, as you know, every organization has some goals it wishes to meet, which could

be either short-term goals or long-term goals or both. The same case applies to

our restaurant where we have some goals we would like to meet. For us to meet

the goals we have come up with a well-written plan which shows all the steps to

follow and all the activities which should be done by all the stakeholders of our

organization, and I believe by following all the steps and all the stakeholders

doing what’s expected of them, we’ll be able to meet our goals.

Me: Okay, thanks for the information, and how do you train your workers to reach

your goal?

Manager: Okay, training of the workers to reach our goals is very simple. As already said, we

have a well-written plan which we are committed to follow for us to meet our

goals. So, we always share with all the employees the plan and explain and teach

them all what they are supposed to do for us to meet our goals. When we realize

any worker is not willing to follow the given instructions and guidelines, we are

always forced to replace him/her with another worker who will be ready to follow

all the given guidelines. We are very serious when it comes to matters of our

goals and we are ready to do anything possible to achieve them.

Me: Okay, and Do you have a standing plan or a single use plan?

Manager: Okay, currently we have that major written standing plan which we follow to realize

our goals, but we do make other minor plans in our operations to help us meet

some minor objectives or goals within our operational processes.

Me: Okay, thanks for the information about your plans and all the best. I would like to know

more about the organization of your restaurant. What are normally your requisites at the

moment of hiring?

Manager: Okay, as a high-quality, well-known restaurant, we hire professionals who are

qualified in their areas of applications. Apart from academic qualifications, we

also consider some personal attributes such as personal commitment, personal

cleanliness, courtesy, among other attributes. As a restaurant, we must hire the

workers who are qualified in many aspects of life, not only in academics, for them

to deliver the best services to our customers.

Me: Alright, then, how do you organize your team and is your team diverse?

Manager: I have a very diverse team with very many people from different genders, different

ethnicities, different religions, and many other differences. Therefore, organizing

them is really challenging, but I always try to organize them according to their

qualifications, experience, and their interests, and this organization has proved to

be effective as the teams I organize deliver good results.

Me: Okay, thanks for that. I would like to know more about your influence as the manager. Do

you usually support your teams and how do you support them?

Manager: Alright, one of the major roles of the managers is to support their teams or workers for

them to deliver the best. The same case applies to me here where I support my

teams in different ways to make sure they are always happy and ready to work to

deliver the best. One of the major support I give to my teams is making sure they

always get their salaries (wages) in time without any delay. I always pay them

good salaries and on top of the good salaries, I always make sure I give them

numerous bonuses to motivate them. I always make sure I offer the best working

conditions where the team members get some extra free days on request whenever

they have some personal issues to address. There are many other ways I use to

support my teams to make sure they are happy at work, and working happily, they

really deliver their best which helps the restaurant to prosper.

Me: Alright. In your own views, is your plan working to reach your goals?

Manager: Oh yeah, our plan is really working to reach our goals and has helped us to make some

steps forward. We are quite ahead of where we started.

Me: In controlling your big team, how do you go about it?

Manager: Okay, as I already told you, I have a very big number of workers who I have arranged

in different teams according to their qualifications, experience, and their interests.

For effective control of the teams, I have appointed some team leaders who lead

all these teams and these leaders help me to control the big number of workers in

the restaurant.

Me: Alright, then on stress, How do you and you and your team handle the stress?

Manager: Okay, having a very big number of people working in this restaurant, stress has been a

major challenge affecting many people. However, as the manager, I have always

tried to offer the most favorable working conditions to make sure the workers

won’t suffer from so much stress at work. I also, once in a while, invite some

counselors to come and talk to the workers about some issues affecting them

which may stress them in their lives. These counselors advise the workers how

they can handle some of the stress they face in their lives. I’m also always there to

listen to the complaints of the workers and offer the necessary solutions to make

sure the workers work in a stress-free environment.

Me: Okay, thank you for your responses madam. I’m really grateful for you willingness to

respond to my questions. The information you have shared is really helpful in my

business profession.

Manager: Thank you too. Have a good day.

Me: Have a good day too, madam.

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