PRP failed in most parts of the organization it managed to create a positive effect in office C as explained in
How does resistance manifest itself in the organization?
The organization seems to be facing some resistance issues. The staff seems not to be happy with the
way the changes are being executed in the offices. This is apparent in the various offices that are being set up.
For example, there appears to be some hostilities being experienced in office B (page 27). This is because the
workers are not pleased with the physical design of the office as it exposes the subordinate workers to the
management. The workers possibly feel that their privacy is being infringed on by the management and that the
management is encouraging the new office layouts as to closely monitor them. The worker feels that there is
need for them to be separated from the movement. For example, they feel that being on the same floor with the
supervisors has lessened proper communication channels. They strongly feel that the only thing that they should
shares is just the toilets not the office space. In page 28 it is clearly evident that the process of non-specialized
team working was only accepted in only on of the three offices introduced which further serves to show that
there was resistance from the workers within the organization.
What lesson have you learned from this case study that would inform the way you would approach
change management? Would this apply to a large-scale private as well as public sector organization?
One of the major lessons that need to be learnt from the case study is that in effecting change within an
organization there is need to involve the subordinate workers, in most cases the management is not aware of the
needs of the subordinate workers. For example, it is very clear that the management in this case has no idea that
their workers value privacy. A such the introduction of open offices received a lot of hostilities which likely to
affect the productivity of the workers.
There is also need for the management to anticipate and predict any problems that may arise as a result
of the introduction of a new system. For example, in this case the introduction of a developed team working