Managing Conflict

Managing Conflict
Several months ago, I had a conflict with my colleague. We were assigned by the
hospital manager to take care of the same patient in the intensive care unit (ICU). I was
working during the day shift while my colleague was working the night shift. She was
dissatisfied with how I worked during the daytime, and this led to serious disagreement and
conflict that affected my productivity. The night shift nurse believed that I was disorganized
and I regularly left the workspace in an untidy and mystifying condition. I became upset
because she thought that her duties are more demanding than mine.
In an effort to resolve this conflict, I thought through the situation by discussing it
with my friends and family. I made sure that the third parties were not involved with the case
in any way as their opinions could be biased (Clipper, 2013). After listening to their views, I
decided to meet my colleague face to face. We decided to set time and place that was
convenient for us to talk. To set up the meeting, I communicated to my colleague through the
phone and not email or letter to avoid miscommunication or misunderstanding. At first, it was
intimidating, but it was the best way. The face to face communication provided us with the
opportunity to exchange information and make use of handshake, eye contact, smile, gestures
and other body languages. This approach worked as we agreed to leave the workspace in an
organized, tidy and satisfying condition for the person coming on the next shift (Marquis &
Huston, 2015).
In case the conflict recurred today, I would handle it that same way, and use a
mediator in situations which are volatile or troublesome. A mediator should be objective and
neutral, and should listen to both parties and provide a solution acceptable to both sides. Also,
in case the situation recurred today I would apologize to my colleague even if the entire
conflict is not as result of my doing. Finally, I would work on my communication skills to
freely express myself to my colleague on what is on my mind and ask her what she needs to
be done to create a favorable environment (Clipper, 2013).
Conflict presents an opportunity for improvement in future, and there are several steps
which a nursing professional can pursue to improve comfort level and skills for managing
conflicts in future. The steps include clarifying what the disagreements are, and the primary
cause of the conflicts. Creating common goals for both sides, discussing means for arriving at
the common objective. Addressing the obstacles to achieve the common purpose and
concurring on the best technique to resolve the disagreement. Finally, determining the
responsibilities each party has in the resolution (Johansen, 2012).
Similarly, there are conflict management techniques that are essential for handling
conflicts in future. The strategies include forcing, which is also called competing. A nursing
professional sticks to his or her concerns regardless to resistance from the other parties. The
win-win or collaborating technique, both sides tend to find means of working together to
solve the issue at hand. The approach ensures the conflict resolution as a chance to come to a
mutually agreeable result (Johansen, 2012). The other strategy is smoothing. This entails
accommodating the concerns of others instead of focusing on oneself. The other technique is
compromising. This advocates for a jointly satisfactory solution which partly satisfies both
parties. Finally, there is the withdraw strategy, which is also called avoiding. A party does not
pursue their concerns or that of the opponent. He or she does not address the conflict
("Thomas-Kilmann Conflict Mode Instrument (TKI)," 2017).
Leadership in an organization such as hospital entails defining and communicating the
long-term vision and mission. On the other hand, managing conflicts involves offering
solutions to the problem at hand. An effective leader creates teams that work perfectly
together in an organization. He or she facilitates resolution of conflicts which divert the team
members, reduces productivity, or lead to frustration or anger. An effective leader is aware
that some conflicts are unavoidable and are essential to produce innovative solutions which
encourage meaningful communication between workers and ultimately leading to
cooperation and clarification (Johansen, 2012).
Clipper, B. (2013). The nurse manager's guide to an intergenerational workforce.
Indianapolis, IN: Sigma Theta Tau International.
Johansen, M. L. (2012). Performance potential and Keeping the peace: Conflict management
strategies for nurse managers. Nursing Management, 43(2).
Marquis, B. L., & Huston, C. J. (2015). Leadership roles and management functions in
Theory and application (8th ed.). Philadelphia, PA: Lippincott, Williams & Wilkins.
Thomas-Kilmann Conflict Mode Instrument (TKI). (2017). Retrieved 3 May 2017,

Place new order. It's free, fast and safe

550 words

Our customers say

Customer Avatar
Jeff Curtis
USA, Student

"I'm fully satisfied with the essay I've just received. When I read it, I felt like it was exactly what I wanted to say, but couldn’t find the necessary words. Thank you!"

Customer Avatar
Ian McGregor
UK, Student

"I don’t know what I would do without your assistance! With your help, I met my deadline just in time and the work was very professional. I will be back in several days with another assignment!"

Customer Avatar
Shannon Williams
Canada, Student

"It was the perfect experience! I enjoyed working with my writer, he delivered my work on time and followed all the guidelines about the referencing and contents."

  • 5-paragraph Essay
  • Admission Essay
  • Annotated Bibliography
  • Argumentative Essay
  • Article Review
  • Assignment
  • Biography
  • Book/Movie Review
  • Business Plan
  • Case Study
  • Cause and Effect Essay
  • Classification Essay
  • Comparison Essay
  • Coursework
  • Creative Writing
  • Critical Thinking/Review
  • Deductive Essay
  • Definition Essay
  • Essay (Any Type)
  • Exploratory Essay
  • Expository Essay
  • Informal Essay
  • Literature Essay
  • Multiple Choice Question
  • Narrative Essay
  • Personal Essay
  • Persuasive Essay
  • Powerpoint Presentation
  • Reflective Writing
  • Research Essay
  • Response Essay
  • Scholarship Essay
  • Term Paper
We use cookies to provide you with the best possible experience. By using this website you are accepting the use of cookies mentioned in our Privacy Policy.