MAPP Case Study | EssayIvy.com

Running head: MAPP CASE STUDY 1

MAPP Case Study

Student name

Institution

MAPP CASE STUDY 2

Introduction

Community health is of significance in any society since it contributes to the overall well-

being of each member of the targeted community. One of the community health improvement

tools is the Mobilizing for Action through Planning and Partnerships (MAPP) strategy. The

strategy offers a number of benefits for the provision of optimal health and strategic planning.

Some of the benefits include creation of better quality of life in the community, enhanced

visibility of public health in the community setting, the improved anticipation and management

of change, creation of a robust public health infrastructure, and improved engagement between

the healthcare service providers and the members of the public (NACCHO, 2018).

Review of Steps 1-3

Step 1

The first step in the MAPP Strategic Plan Initiative is organizing for success (Fallon,

Begun, & Riley, 2013). Organizing for success encompasses the emphasis on community-driven

and community-owned approach in the public health management process. The public health

organization, through this step, assesses the desires of the community, its needs, and its strengths

in creating a framework for providing an initiative that is driven by the community (NACCHO,

2018). The step enables the community members to have a say in what the organization is to do

for them in terms of strategy development, and such a move creates an environment for success

since the community would readily accept the initiative. An organization which takes this first

step would have stronger connections with the community members and will be well-positioned

to meet them at their points of need. Furthermore, the organization would access the communal

wisdom and knowledge needed to address the concerns of the members (NACCHO, 2018).

Step 2

MAPP CASE STUDY 3

The second step in the MAPP tool is visioning, which involves the engagement of the

stakeholders in creating a shared community vision and value set (Fallon, Begun, & Riley,

2013). This process relies on the previous experiences that the organization has had and the

lessons learned from the community in times past (NACCHO, 2018). The collective vision,

created through collaborations and creativity, enhances the cohesiveness of the community and

the facility as elaborated in the first step. It also enables the public health facility to identify the

measures through which the community would like to see their needs met and gives it a chance

to align the needs with the resources or assets (Fallon, Begun, & Riley, 2013).

Step 3

The third step in the MAPP Process is the conduction of community assessments. In this

step, the public health institution performs four assessments that enable it to understand the

internal and external trends that are relevant to the community (Fallon, Begun, & Riley, 2013).

The assessments investigate the community themes and strengths, the local public health system,

the community health status, and the forces of change (Fallon, Begun, & Riley, 2013). Through

these assessments, the institution gains an understanding of the quality of life, interests, and the

assets that the members of the community have at their disposal. They also enable the

organization to analyze the ability of the local public health system to provide the essential

services to the community (Fallon, Begun, & Riley, 2013). The assessments also enable the

facility to understand the quality of life among the community members and identify the external

change factors (Fallon, Begun, & Riley, 2013).

Quality Management

One of the quality management tools to use in the process is systems thinking. It allows

the public health organization and the community to develop the vision as a unit in

MAPP CASE STUDY 4

correspondence to the second step (NACCHO, 2018). Systems thinking also allows both parties

to understand the interrelationship between the community and public health services and

promotes the development of the vision of a healthy community (NACCHO, 2018). Therefore,

systems thinking enables the collaboration of all the stakeholders in the development of a vision

that the entire community would easily accept.

The second quality management concept that can be applicable in the MAPP process is

the total quality management (TQM) effort. TQM refers to the continuous effort that the

management of the institution and its workforce work together to ensure that there is long-term

customer satisfaction and loyalty (MSG, 2018). The customers, in this case, are the members of

the community who need to identify with the institution’s vision and mission to inspire success.

The third quality/risk management concept is the cost of quality (COQ). COQ entails the

costs associated with the provision of poor quality of services (ASQ.org, 2018). Such costs can

be classified as an internal or external failure, appraisal, and prevention costs. The cost of quality

methodology would enable the institution to understand how much its resources are utilized for

activities aimed at preventing poor quality of public health services (ASQ.org, 2018). It can use

the processes of quality planning and quality assurance to uphold the quality standards of the

public health organization.

Conclusion

MAPP is a tool tailored towards the improvement of the quality of public health services.

It takes six major steps, the first three of which are included in the review of the tool. The first

three steps include organizing for success, visioning, and conducting community assessments. In

these steps, some of the quality/risk management concepts that are applicable include systems

MAPP CASE STUDY 5

thinking, total quality management, and cost of quality. These tools help the management to

spearhead the implementation of the MAPP tool in an efficient manner in the community.

MAPP CASE STUDY 6

References

ASQ.org. (2018). Cost of Quality (COQ). Retrieved from http://asq.org/learn-about-quality/cost-

of-quality/overview/overview.html

Fallon, F. L., Begun, J. W., & Riley, W. (2013). Managing health organizations for quality and

performance. Burlington, MA: Jones & Bartlett Learning.

MSG. (2018). Total Quality Management - Meaning and Important Concepts. Retrieved from

Management Study Guide (MSG): https://www.managementstudyguide.com/total-

quality-management.htm

NACCHO. (2018). MAPP Basics - Introduction to the MAPP Process. Retrieved from National

Association of County and City Health Officials (NACCHO):

http://archived.naccho.org/topics/infrastructure/mapp/framework/mappbasics.cfm

Place new order. It's free, fast and safe

Paper type

Deadline

Page count

550 words

Total price: $ 15.00

Our customers say

Jeff Curtis

USA, Student

"I'm fully satisfied with the essay I've just received. When I read it, I felt like it was exactly what I wanted to say, but couldn’t find the necessary words. Thank you!"

Ian McGregor

UK, Student

"I don’t know what I would do without your assistance! With your help, I met my deadline just in time and the work was very professional. I will be back in several days with another assignment!"

Shannon Williams

Canada, Student

"It was the perfect experience! I enjoyed working with my writer, he delivered my work on time and followed all the guidelines about the referencing and contents."