Memo | EssayIvy.com

Memo

Andrea Taylor

MGT/TM562

March 14, 2016

Nancy Corbett

To: Supervisor Department of Motor Vehicle (DMV)

From: Employee of DMV (Department of Motor Vehicles)

Date: March 9, 2016

Subject: Maintenance of Customer Satisfaction at DMV (Department of Motor Vehicle)

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The memorandum aspires to offer information to the Supervisor concerned with affairs at

Department of Motor Vehicle. It concerns the improvements that could be achieved through the

initiative of putting the majority of DMV process on the online platform. The Memo subject

enumerates various ways in which customer's satisfaction can be derived.

Department of Motor vehicle like all other public offices tends to be crowded most of the time. If

DMV processes are availed in the online platform, both customers and employees would derive

maximum benefit from it. The first benefit would be a reduction of the process time in which

registration takes place. This is because the process of storing the data in the department's

computers would be automatic. Consequently, once the data is stored in the computer, there

would be no need for frequent visits by the customers to the office. It would be easy retrieving

the data thereby reducing the chaos usually witnessed in the office (Tuten, 2010).

In the endeavor of improving service delivery at the DMV, I would suggest the installation of a

web application geared towards social networking. Apparently, the application would enable the

customers interested with the services at DMV to get answers on the internet without having to

pay DMV a visit. In fact, the social networking application would serve to offer a more

interactive online platform that answers queries concerning the operations at DMV. On the same

note, the management at DMV would be able to monitor salient and trending issues about the

operations of the department in the context of customers. The feedback is gotten thanks to this

social networking application would enable the DMV's management on areas that seem to

generate concerns (Tuten, 2010).

Another suggestion that I would suggest being applied at the DMV office, and it is in the form of

e-commerce is an improvement of its website. Then in this regard, the website should have the

platform for the customers to make payments concerning various services they receive at DMV

like driver's test, personalized license plates, driver's licenses, vehicle registration, etc. The

website should be linked with mobile networking companies. This would enable the customers

of DMV to pay for the services they have received through platforms of mobile payments. One

employee should be tasked with the utmost responsibility of monitoring these payments to

ensure transparency and smooth operations.

It is apparent that stakeholders of DMV activities in their various capacities would benefit from

applications relating to social networking web and e-commerce. The efficiency and speed with

which various transactions would be executed in this office would make both the customers and

the management appreciates the operations at DMV. The feedback gotten from customers shall

continue to guide the management at DMV on the innovations they are supposed to embark on

so that that the satisfaction of customers can remain all-time high (Tuten, 2010).

References

Tuten, T. L. (2010). Enterprise 2.0: How technology, ecommerce, and Web 2.0 are transforming

business virtually. Santa Barbara, CA: Praeger.

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