TOTAL QUALITY MANAGEMENT 2
Principles of Change in Total Quality Management
Organizations require progress, but the structures they put in place make the most
significant difference. Total quality management is among the principal obligations that
continuously put an organization in an advanced position always: it is akin to movement along
the right path while avoiding potential obstacles that can hinder progress. The inference, here, is
that change is inevitable as part of growth. However, its approach in management is critical since
it determines the extent of success in the various continuous quality improvement procedures.
In a way to get it right, it is vital to employ two fundamental principles. The first one
includes being process centered. Successful change implementation requires process thinking;
procedures are the guiding principles, and it is necessary that they get the required support from
all units. The only requirement is that everything should be objective-based while linking the
processes to mission and vision of an organization as well as its strategies (Kaynak & Rogers,
2013). The second principle is focusing on the customer. Reason being, they determine the level
of quality in what takes place: they can tell whether there is an improvement of quality in
products and services or not (Dahlgaard, Khanji, & Kristensen, 2008).
Change management is not only coming up with the right and quality inputs but
providing what is necessary. At a personal level, I have experienced places of work coming up
with technologies that conflict with the skills of the workers. Other times, I have also
experienced scenarios where change improves processes on the spot. A perfect example is digital
learning in schools. In connection, since the outcome varies, the theory of continuous
improvement is the most applicable in handling change: it ensures the realization of zero defects
in production and efficiency in processes (Kaynak & Rogers, 2013).
