Observation of the personal habits of the workers in the college was also used as a way
of assessing the workers. They claimed that the managers evaluated to establish if any
of them had bad habits that could detract them from good performance. As such,
existence of excellent worker relations could help in minimizing such cases because it
would eliminate office gossips, behaviors that are disruptive, breaks that are otherwise
not authorized, and misuse of college property such as using computers for personal
issues. As such, the managers define the rules and regulations that the workers must
follow, failure to which they face disciplinary actions. There is also a behavioral code
that governs the conduct of the workers. Existence of good relations enables them to
reinforce the rules and ensure that they are followed.
Managers in the private college assess the workers by checking their attitude. The
respondents argued that the good relations that they have among themselves help them to
correct each other. As such, developing a positive attitude enables each of them to achieve
the goals that are set for them by the college. It has also promoted respect among the workers,
as well as respect for the managers. That has created a healthy working environment for both
the top management and the workers at various levels in the college.
Another method of assessment that emerged from the interview was that the personal
presentation of the workers was reviewed by the administration. For instance, it was
established that the college had a dress code that was appropriate to the culture of the college.
It was applicable to both the workers and the leaners. Workers had embraced the culture and
used it as a unifying factor that determined their image. As such, they would correct each
other whenever necessary and ensure that each worker had dressed as per the dress code.
It is also common that the quality of the performance of the workers has an effect on the
learners. As such, the administration would carry out surveys on the performance of the
workers by issuing evaluation forms to the learners. In response, the learners would rate the
performance of each of the workers on a scale of ten. Workers whose feedback was positive
were perceived to be meeting the expectation of the college. The interviewees argued that
their high overall performance was due to the fact that they worked together as a unit and
would cooperate and assist each other.
Random checks were also carried out by the administration to assess the performance of the
workers. Sometimes, members of the administration would go round the classes assessing the
performance of the workers. They would also check the timetable to ensure that no worker
was idling during unauthorized breaks. The interviewees explained to the team of researchers
that workers take it upon themselves to remind and alert each other of unattended duties and