Social Work Organization And Leadership And Management

SOCIAL WORK ORGANIZATION AND LEADERSHIP AND MANAGEMENT 1

SOCIAL WORK ORGANIZATION AND LEADERSHIP AND MANAGEMENT

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SOCIAL WORK ORGANIZATION AND LEADERSHIP AND MANAGEMENT 2

Social Work Organization and Leadership and Management

Introduction

The organization to be considered is regarded as Brampton Multicultural Community

Center (BMCC). BMCC was established in 1987 as a non-profit organization with the aim of

assisting newcomers to integrate and settle in the community (Brampton Multicultural

Community Centre, 2017, n. p). This was due to rising instances of immigrants who required

support in securing jobs and settling in the community. The organization is characterized by its

establishment of process with volunteers in management program who were incorporated in a

variety of social programs such as Immigrant Settlement and Adaption Pro (ISAP). The

management of the BMCC is meant at connecting people and expanding the provision of

services. Therefore, this paper will seek to address the concept and application of leadership in

the BMC in ensuring that human services are provided effectively.

The concept of Leadership as it applies to Social Work

Social work leadership is one of the venerable assisting profession. Individuals involved

are strongly committed to helping people who have challenges navigating and coping with life

difficulty (Tafvelin, Hyvönen and Westerberg, 2014, p. 16). One of the unique aspects of social

work is the fact that leaders work in promoting social justice and change. Leaders are able to

address and understand the public issues and private problems surrounding them

According to Tafvelin, Hyvönen and Westerberg (2014), the social work leadership

commitment is embedded National Association of Social Workers (NASW) Code of Ethics

(2018) (p. 34). This is the only human services code of ethics professions that guild leaders in

social work to operate towards addressing social justice issues especially by dealing with the

SOCIAL WORK ORGANIZATION AND LEADERSHIP AND MANAGEMENT 3

most vulnerable people. The primary goal of social work leaders is to assist vulnerable

individuals to meet their basic human needs, as well as paying closer attention to empowering

them (Carnochan et al., 2014, p. 44). Therefore, the social workers focus on improving the well-

being of a person in both social context and community at large.

Social work leaders strive to engage towards self-actualization. This involves seeing

beyond individuals’ self-interest and working in favor of vulnerable people around them.

Following this, managers workers selflessly with the team’s vision and values as a whole,

involving the communities (Carnochan et al., 2014, p. 48). It is the growth platform that

stimulates the leader’s principles and moral development. In addition, social work leaders

perform their duties beyond expectations. In this case, organizations are able to have better-

planned outcomes as far as stimulating positive social change is concerned. This help in building

trust and sustainability among the social workers as effective leaders are able to motivate and

influencing them positively in performing their tasks (Carnochan et al., 2014, p. 53). As a result,

the organization is able to improve its general performance and contribution towards achieving

the shared goal.

Human service leaders are guided by ethical and practice of values-based behavior. De

Clercq et al., (2014) asserted that leaders need to demonstrate a strong personal commitment to

ensure the practice of ethical behavior in helping people in the social environment (p. 87). In this

case, social work leaders should lead by example in adhering to a formulated code of ethical

behavior in assisting individuals from the diverse background. Following this, leaders will be in

a position to take their lead in advance and operating an organization’s goals, mission, and

values. As a result of following the code of ethical behavior, human service leader is able to treat

SOCIAL WORK ORGANIZATION AND LEADERSHIP AND MANAGEMENT 4

people equally and fairing despite their background (De Clercq et al., 2014, p. 94). This is based

on the fact that such individuals are uniquely positioned to assist in building community by

people solve life’s challenges, settlement and meeting their needs.

Additionally, leadership in the provision of human services have a well-defined structure

which impacts on every organization’s level. Duties are effectively allocated with teams being

aware of what is expected from them (Garrow and Hasenfeld, 2014, p. 37). Therefore, the

leaders are able to build team motivation upon which individuals involved become more

stimulated, inspired and caring mainly in helping people who are in need. Most importantly,

social work leaders are able to assist in setting the organization’s goals and vision at the team’s

level by outlining all the required operations. The social workers are able to deal with new

problems and performing better than expected.

Human services leaders oversee and organize the social work through upholding the

ethics and integrity of profession in the provision of free services. They ensure that they have

fulfilled specific moral responsibilities to community and individuals in needs (Sue, Rasheed and

Rasheed, 2015, p. 4). In this case, leaders have a moral responsibility to direct social workers to

respect the welfare and integrity of clients in every aspect. Social work leaders are therefore

governed by values and morals based on the “assisting profession” (Sue, Rasheed and Rasheed,

2015, p. 6). Each specific action and decision made by human service leader contributes to the

major goal of helping and positively changing clients and community at large.

Social work leaders are highly responsible for meeting individuals’ needs and serving the

community. They are proactive in initiating change and make difference within the community

by supporting people in becoming better in the community (Sue, Rasheed and Rasheed, 2015, p.

SOCIAL WORK ORGANIZATION AND LEADERSHIP AND MANAGEMENT 5

11). Human service leaders ensure that they promote systems in service delivery by addressing

and improving the quality of both direct and indirect services.

Application of Leadership Concept in Brampton Multicultural Community Center

(BMCC)

The BMCC has a strong leadership structure that acts similarly to non-profit

organizations. The organization offers clients a variety of programs such as Immigrant

Settlement and Adaptation (ISAP) and Newcomer Settlement Program (NSP) amongst others

(Raj, 2018, n. p). All the formulated programs are grouped into various subgroups through which

they are administered by existing departments. The board is at the highest level of structural

hierarchy through which they overlook all organization operation. The events department is at

the smallest level in ensuring that all necessary is conducted regularly.

Human service leaders in BMCC empower and facilitate those in the community to meet

their basic needs in form of mentally, emotionally and physically. This is enabled by the

organization providing free services in order to assist the newcomers to settle effectively in the

new community (Raj, 2018, n. p). Based on this, BMCC leaders direct the offering of a variety of

programs such as healthcare and fun activities for children. Most importantly, the human service

leader in this particular organization is able to handle people from the diverse culture by

providing the needed resources to the newcomers in an effort to work on its motto ‘Connecting

People, Building Communities’. The organization offers learning opportunities and different

wide services to immigrant to link them to a better future in the ever-changing community (Raj,

2018, n. p). Most of the population served include families, children and homeless upon which

BMCC work on addressing their problems and meeting their needs.

SOCIAL WORK ORGANIZATION AND LEADERSHIP AND MANAGEMENT 6

The organization offers extensive human services such as social and medical programs,

as well as support to any individual in need. Most importantly, BMC assists in the settlement of

new immigrants into the community by enhancing the quality of life in the community through

the provision of excellent service (Raj, 2018, n. p). The BMC motto is based on “Connecting

people, build communities” upon which it clearly explained the mission statement. The

organization’s leadership position is aimed at stimulating the ability of newcomers to participate

effectively in the communities. In this case, human services leader offers free services in helping

people realize their abilities (Garrow and Hasenfeld, 2014, p. 56). BMC provides a variety of

learning opportunities and services to link newcomers in having a better future.

The human resource leaders in BMCC are well trained to effectively take a leading role

in supporting needy families. The teams are also aware of the latest information on support

systems in assisting families in to meet their needs (Garrow and Hasenfeld, 2014, p. 63).

Whether the newcomer or supportive sponsor’s family, human service team makes sure they are

equipped with relevant details and resources needed to meet all their needs. Additionally, BMCC

focuses on initiating a volunteering program in helping families faced with problems in their life

(Brampton Multicultural Community Centre, 2017, n. p). In this case, the programs are designed

to help in registering children in school, providing families with a doctor, furniture, and housing

amongst other activities that would assist in solving the existing challenges.

Additionally, BMCC managers are much committed, developed listening skills and

patient towards the vulnerable people they are helping. They also have the capacity to be

empathetic without lowering the empowerment of an individual’s ability. Some of the ways in

which BMCC professionals meet individuals’ needs including children and families is by

SOCIAL WORK ORGANIZATION AND LEADERSHIP AND MANAGEMENT 7

actively listening to their perception of challenges and addressing each issue accordingly

(Brampton Multicultural Community Centre, 2017, n. p). Therefore, BMCC team can engage in

providing child care, health care services, housing and utility assistance.

The Brampton Multicultural Community Center (BMCC) leaders develop mechanisms to

support and sensitize newcomers on the need to further their education as a way of regaining

their independence. The social workers in the organization are therefore appropriate in

supporting individuals suffering in their academics as a result of family matters by offering the

needed resources (Sue, Rasheed and Rasheed, 2015, p. 7).

BMCC has initiated the Youth Leadership Project named, ‘Be the Change’. The main

aim of the project is to promote youth engagement and civic awareness. Through this, youths are

provided with training workshops to trigger and empower their leadership capabilities in

engaging in effective decision making in the community. Notably, the focus of the training

workshops is to boost one’s competency in leadership, negotiation tactics and public speaking

skills (Sue, Rasheed and Rasheed, 2015, p. 8). Successful youths in the educational programs are

able to engage in the Youth Mentorship Training Program through which they are required to

effectively mentor other youths in becoming better people in the society.

The leadership ability in the organization is manifested through proper follow up of the

formulated vision statement. As guided by the vision statement, BMCC leaders work on

strengthening the settlement center capacity and seeing individuals have an independent

community in the future (Raj, 2018, n. p). Organization’s manager clearly understands the need

for teamwork through which they seek at partnering with existing service providers in mutually

supporting each other. As a result, the newcomers’ talent and existing work skills are positioned

SOCIAL WORK ORGANIZATION AND LEADERSHIP AND MANAGEMENT 8

well mainly in the Canadian workplaces. The organization operates by dividing offered services

and programs into various categories dedicating them to the participation of newcomer (Raj,

2018, n. p). For successful outcomes, clear policies are set through which the team follows with

the aim of ensuring that the BMCC function effectively.

The effectiveness of service delivery in BMCC is associated with a proper framework

through which clients follows. Following this, newcomers and existing clients visit the agency in

order, to begin with, the supportive programs. The leadership position of organization teams

requires clients to follow a specific order in getting involved in each program (Raj, 2018, n. p).

For instance, the Social Service Program (SSP) requires clients to first attend to detail program

sessions and register. Some of these programs incorporate sessions that built skills such as the

computer, interviewing and activities in the job search. By applying these approach and availing

different types of quality services, BMCC is able to develop newcomers’ abilities and skills, as

well as assisting them to settle commendably and becoming better people in the community (Raj,

2018, n. p).

Strategies to Increase Social Workers’ Leadership Participation within BMCC and its

Environment

The strategic effort to increase leadership participation within and outside an organization

requires proper training and education of individuals who are interesting in offering human

services. In this case, individuals focusing in social work leadership need the promotion of good

communication skills in order to effectively navigate the work environment which can be

complex (Jackson, 2016, p. 27). This is based on the fact that many of human service activities in

Brampton Multicultural Community Center deal with interpersonal interactions. The effective

SOCIAL WORK ORGANIZATION AND LEADERSHIP AND MANAGEMENT 9

communication is made vital, thus the need for good skills demanded in social work. Human

service leaders need to be an active listener which enables clients to feel cared for and valued

(Jackson, 2016, p. 33). Most importantly, an active listener in the performance of human service

is able to combine clients’ body language and proper responses clarifying and responding to

questions within a given conversation in an effort to meet human needs.

The technique to perform an effective written communication needs to be taught to

potential social worker leaders in order to increase their numbers in offering human services.

Notably, social workers are projected to a huge burden of record keeping and reports to be

documented based on the people they are offering services and members of the care team

(Jackson, 2016, p. 41). In addition, increasing human service leaders need proper training in

verbal communication since situational awareness is key to meeting human needs. Therefore,

BMCC requires strong verbal communicator leaders who are able to actively listen and fit in

natural conversation within a particular setting. This will build leaders’ ability to handle

newcomers from the diverse region in helping and supporting them settling in the community.

The social workers’ leadership participation can be increased within BMCC environment

by ensuring that educational institution develops programs to prepare learners for leadership.

Through this, leadership skills should be built on learners and early stages (Gasman Abiola and

Travers, 2015, p. 23) Students need to be prepared to deal with realities of social work. At this

point, field education is crucial in assisting people to face the real-life based on the provision of

human services. The social work practices need to be incorporated as part of leadership training

in the classroom.

SOCIAL WORK ORGANIZATION AND LEADERSHIP AND MANAGEMENT 10

The strategy should be developed in getting more students to engage in leadership

profession institutions. The institution should, therefore, motivate more learners to participate in

social work professional groups, for instance, the National Association of Social Workers

(NASW) before graduating. Most importantly, such involvement assists students to connect and

associate with already established leaders and start advocating for social work profession in the

public regions (Gasman Abiola and Travers, 2015, p. 43). Moreover, increasing number of social

workers’ leadership needs the linkage of more learners with human service profession mentors.

Learning institutions need to be proactive in identifying and determining students who have the

ability to lead especially in social work (Gasman Abiola and Travers, 2015, p. 52). Therefore,

such potential leaders should be linked with fieldwork instructors and faculty, as well as other

established professionals who can act as mentors. Potential social workers can effectively learn

how to lead by just watching what their mentors and instructors are doing or saying.

The interested individuals in the social work leadership position need to be provided with

tools required in the profession. Based on this, every existing and potential social worker need to

be provided with enough sources to demonstrate a positive outcome in the provision of human

services and raising the number of involved individuals (Bogotch, 2014, p. 45). Furthermore, all

leadership position in human service needs to be nurtured at all social work levels. For example,

individuals should be taught on topics such as human resource and social work techniques in

order to build interest in more people in dealing with people’s challenges and meeting their

needs.

SOCIAL WORK ORGANIZATION AND LEADERSHIP AND MANAGEMENT 11

Conclusion

Human service leaders work significantly in helping venerable people to fit and survive

in the community in regard to working in a particular organization. Brampton Multicultural

Community Center (BMCC), was established mainly to help newcomers to settle in the

community by providing support such as securing jobs and meeting their basic needs. The

supportive technique involves the initiation of social programs through which individual

volunteer to offer human services. The success of BMCC is stimulated by the practice of good

leadership within its operation that effectively guild the volunteer towards empowering the

newcomers by supporting them emotionally, physically and mentally. Human service leaders are

therefore committed and well-developed listening skills in ensuring that the newcomer fits well

in the community. Human service should develop strategies to increase the number of social

work leaders. In this case, the education institution needs to develop programs that prepare

students for a leadership position in conducting social work. Students need to be motivated,

supported and equipped with relevant leadership skills that should help them become the best

human service leaders.

SOCIAL WORK ORGANIZATION AND LEADERSHIP AND MANAGEMENT 12

Reference List

Bogotch, I., 2014. Educational theory: The specific case of social justice as an educational

leadership construct. In International handbook of educational leadership and social (in)

justice (pp. 21-65). Springer, Dordrecht.

Brampton Multicultural Community Centre. Connecting People, Building Communities. (2017).

Retrieved from: http://bmccentre.org/who-we-are/

Carnochan, S., Samples, M., Myers, M. and Austin, M.J., 2014. Performance measurement

challenges in nonprofit human service organizations. Nonprofit and Voluntary Sector

Quarterly, 43(6), pp.14-132.

De Clercq, D., Bouckenooghe, D., Raja, U. and Matsyborska, G., 2014. Servant leadership and

work engagement: The contingency effects of leader–follower social capital. Human

Resource Development Quarterly, 25(2), pp.83-212.

Garrow, E.E. and Hasenfeld, Y., 2014. Institutional logics, moral frames, and advocacy:

Explaining the purpose of advocacy among nonprofit human-service organizations.

Nonprofit and Voluntary Sector Quarterly, 43(1), pp.30-98.

Gasman, M., Abiola, U. and Travers, C., 2015. Diversity and senior leadership at elite

institutions of higher education. Journal of diversity in higher education, 8(1), p.1-67.

Jackson, R.A., 2016. On the rise 2016: this year's crop of Emerging Leaders is ripe with talent

and ready for the challenges of today's organizational demands. Internal Auditor, 73(6),

pp.24-64.

Raj, A., 2018. Celebrate Brampton Newcomer Day June 27 at the Brampton Multicultural

Community Centre. New York. Retrieved from http://indiapulse.sulekha.com/local-

SOCIAL WORK ORGANIZATION AND LEADERSHIP AND MANAGEMENT 13

pulse/celebrate-brampton-newcomer-day-june-27-at-the-brampton-multicultural-community-

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Sue, D.W., Rasheed, M.N. and Rasheed, J.M., 2015. Multicultural social work practice: A

competency-based approach to diversity and social justice. John Wiley & Sons: 2-12.

Tafvelin, S., Hyvönen, U. and Westerberg, K., 2014. Transformational leadership in the social

work context: The importance of leader continuity and co-worker support. The British

Journal of Social Work, 44(4), pp.16-104.

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