Surname 2 
indicates that organizations should focus on creating trust in its workforce. When the 
entire workforce is qualified, then sharing information on online platforms will not be a 
daunting task. 
3.  Interpersonal skills contribute both negatively and positively towards a person's 
experience in a group. Personally, I believe that positivity is one of the skills that helped 
me to have favorable experiences with the other members of the group. I was supportive 
towards people who appeared to have difficulties.  I used this skill to motivate group 
members towards having the hope for success even when we were experiencing 
unimaginable obstacles. However, being excessively tolerant of other people's behavior is 
a trait that turned out to be a weakness to my interactions with the team. Most people felt 
that I was either too submissive and I did not have principles that were required in 
making strategic decisions. In most cases, I concurred or showed rare opposition to ideas 
that appeared irrelevant towards the objective of our team.  
I believe that effective listening skills are one of the approaches that can earn me 
a promotion. Listening is ideal because it gives a person an opportunity to learn about 
others. Leaders need to understand others in an organization. People who do not listen 
will not get the opportunity to learn about others' needs.  Leadership is a concept where a 
person needs to know how to handle others respectfully, and this can only be enhanced 
through listening skills. 
After going through the learning outcomes of this course, the experience has 
made me learn new ways of existing in a team. The first revelation from this course is 
that teamwork provides an opportunity for people to learn from each other. When people 
come together, they get the chance to empower each other. Second, I have realized that