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information. Social media users have little motivation and capacity to verify news they are
spreading. The ensuing mesh of truths, half-truths, and lies creates confusion and uncertainty.
The entrance of traditional mass media into the fray was therefore a welcome break since
audiences at home and abroad at least knew they could depend on the information from
traditional mass media (Safranek 4-7).
Eaton, Moussa, and Safranek raise important issues regarding the role played by social
media during the uprising. Could the role of social media have been overblown at the expense of
the traditional mass media? As earlier noted, it is important to note that for a long time, the
authorities had censored and used the traditional media to achieve their totalitarian objectives.
The people had therefore grown to distrust the traditional media. Even after the media joined the
fray, the people still viewed the institution of media with suspicion. It is also important, to note
that the revolutions required real time updates and coverage. Though the traditional media,
including international media houses like CNN, BBC, and Al Jazeera covered the events, they
could not provide real time updates to the people on the ground. There are two reasons for this.
First, media houses have to verify their stories from several sources, which take time. Secondly,
television sets are largely non-portable and most people had to wait until they got home to see
the news. In contrast, a big proportion of the citizenry could receive and make social media
updates on the move in real time using their handsets.
Other commentators disagree completely with the claim that social media played an
important role in the Arab Spring. Aday et al. in their article “New Media and Conflict after the
Arab Spring,” provide the strongest repudiation, arguing that social media played marginal to no
role in the uprising. In their dissension, they argue that that for instance in Egypt, top members of
the Muslim Brotherhood, which took charge of the revolution, were not active on social media.